:root {
    --color-bg: #f6f7f9;
    --color-surface: #ffffff;
    --color-text: #262626;
    --color-muted: #686f76;
    --color-line: #dfe4e8;
    --color-accent: #f15a24;
    --color-accent-dark: #cf4717;
    --color-focus: #0f7f7a;
    --color-error: #b42318;
    --color-error-bg: #fff1f0;
    --color-success: #166534;
    --color-success-bg: #ecfdf3;
    --shadow-panel: 0 22px 55px rgba(31, 41, 55, 0.11);
}

* {
    box-sizing: border-box;
}

body {
    margin: 0;
    background: var(--color-bg);
    color: var(--color-text);
    font-family: Arial, Helvetica, sans-serif;
    line-height: 1.5;
}

a {
    color: inherit;
}

img {
    display: block;
    max-width: 100%;
}

.page-shell {
    width: min(1180px, calc(100% - 32px));
    margin: 0 auto;
    padding: 28px 0 36px;
}

.site-header,
.site-footer,
.main-layout,
.form-heading,
.form-actions {
    display: flex;
    align-items: center;
}

.site-header {
    justify-content: space-between;
    gap: 24px;
    margin-bottom: 28px;
}

.brand-link {
    display: inline-flex;
    align-items: center;
    text-decoration: none;
}

.brand-link img {
    width: clamp(190px, 26vw, 320px);
    height: auto;
}

.language-switch {
    display: inline-flex;
    gap: 6px;
    padding: 4px;
    border: 1px solid var(--color-line);
    border-radius: 8px;
    background: var(--color-surface);
}

.language-switch a {
    min-width: 54px;
    padding: 8px 12px;
    border-radius: 6px;
    color: var(--color-muted);
    font-weight: 700;
    text-align: center;
    text-decoration: none;
}

.language-switch a.is-active {
    background: var(--color-text);
    color: #ffffff;
}

.main-layout {
    align-items: stretch;
    gap: 28px;
}

.intro-panel {
    position: relative;
    flex: 0 0 34%;
    min-height: 520px;
    display: flex;
    align-items: flex-end;
    overflow: hidden;
    padding: 34px;
    border-radius: 8px;
    background: #f15a24;
    color: #ffffff;
    box-shadow: var(--shadow-panel);
    isolation: isolate;
}

.intro-panel::before,
.intro-panel::after {
    content: "";
    position: absolute;
    inset: 0;
    pointer-events: none;
}

.intro-panel::before {
    height: 64%;
    background: url("../img/support-agent.png") 58% top / cover no-repeat;
    filter: grayscale(1) contrast(1.16) brightness(0.98) blur(0.45px);
    opacity: 0.82;
    mix-blend-mode: normal;
    transform: scale(1.02);
    transform-origin: center top;
    z-index: -2;
}

.intro-panel::after {
    background:
        linear-gradient(180deg, rgba(241, 90, 36, 0.02) 0%, rgba(241, 90, 36, 0.18) 40%, rgba(241, 90, 36, 0.82) 72%, #f15a24 100%),
        linear-gradient(155deg, rgba(241, 90, 36, 0.26), rgba(207, 71, 23, 0.38));
    z-index: -1;
}

.eyebrow {
    margin: 0 0 12px;
    font-size: 0.78rem;
    font-weight: 700;
    letter-spacing: 0;
    text-transform: uppercase;
}

.intro-panel h1 {
    margin: 0;
    font-size: clamp(2rem, 4vw, 4rem);
    line-height: 1.02;
    letter-spacing: 0;
}

.intro-panel p:last-child {
    max-width: 32rem;
    margin: 18px 0 0;
    color: rgba(255, 255, 255, 0.9);
    font-size: 1.03rem;
}

.form-panel {
    flex: 1;
    padding: clamp(24px, 4vw, 42px);
    border: 1px solid var(--color-line);
    border-radius: 8px;
    background: var(--color-surface);
    box-shadow: var(--shadow-panel);
}

.form-heading {
    justify-content: space-between;
    gap: 20px;
    margin-bottom: 24px;
}

.form-heading h2 {
    margin: 0;
    font-size: 1.45rem;
    letter-spacing: 0;
}

.form-heading p {
    margin: 6px 0 0;
    color: var(--color-muted);
}

.alert {
    display: grid;
    gap: 2px;
    margin-bottom: 20px;
    padding: 14px 16px;
    border-radius: 8px;
    border: 1px solid transparent;
}

.alert-success {
    border-color: rgba(22, 101, 52, 0.22);
    background: var(--color-success-bg);
    color: var(--color-success);
}

.alert-error {
    border-color: rgba(180, 35, 24, 0.22);
    background: var(--color-error-bg);
    color: var(--color-error);
}

.claim-form {
    margin: 0;
}

.form-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 18px;
}

.field {
    display: grid;
    gap: 7px;
    min-width: 0;
}

.field-wide {
    grid-column: 1 / -1;
}

label {
    color: #38414a;
    font-size: 0.95rem;
    font-weight: 700;
}

input,
select,
textarea {
    width: 100%;
    min-height: 48px;
    border: 1px solid #cfd7df;
    border-radius: 8px;
    background: #ffffff;
    color: var(--color-text);
    font: inherit;
    padding: 11px 13px;
    outline: none;
    transition: border-color 150ms ease, box-shadow 150ms ease;
}

textarea {
    min-height: 148px;
    resize: vertical;
}

input:focus,
select:focus,
textarea:focus {
    border-color: var(--color-focus);
    box-shadow: 0 0 0 4px rgba(15, 127, 122, 0.14);
}

.has-error input,
.has-error select,
.has-error textarea {
    border-color: var(--color-error);
}

.field-error,
.field-hint {
    font-size: 0.88rem;
}

.field-error {
    color: var(--color-error);
}

.field-hint {
    color: var(--color-muted);
}

.upload-field input[type='file'] {
    padding: 14px;
    background: #f8fafc;
}

.file-list {
    display: grid;
    gap: 6px;
    margin: 0;
    padding: 0;
    list-style: none;
    color: var(--color-muted);
    font-size: 0.9rem;
}

.file-list li {
    min-width: 0;
    overflow-wrap: anywhere;
}

.form-actions {
    justify-content: space-between;
    gap: 18px;
    margin-top: 26px;
    padding-top: 22px;
    border-top: 1px solid var(--color-line);
}

.form-actions p {
    margin: 0;
    color: var(--color-muted);
    font-size: 0.92rem;
}

.primary-button {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: 10px;
    min-width: 210px;
    min-height: 50px;
    border: 0;
    border-radius: 8px;
    background: var(--color-accent);
    color: #ffffff;
    cursor: pointer;
    font: inherit;
    font-weight: 800;
    padding: 13px 20px;
    text-align: center;
    transition: background-color 150ms ease, transform 150ms ease;
}

.primary-button:hover,
.primary-button:focus-visible {
    background: var(--color-accent-dark);
}

.primary-button:active {
    transform: translateY(1px);
}

.primary-button span[aria-hidden='true'] {
    font-size: 1.5rem;
    line-height: 1;
}

.site-footer {
    justify-content: center;
    margin-top: 26px;
    color: var(--color-muted);
    font-size: 0.92rem;
    text-align: center;
}

[hidden] {
    display: none !important;
}

@media (max-width: 900px) {
    .main-layout {
        display: grid;
    }

    .intro-panel {
        min-height: auto;
        padding: 28px;
    }
}

@media (max-width: 680px) {
    .page-shell {
        width: min(100% - 22px, 1180px);
        padding-top: 18px;
    }

    .site-header {
        align-items: flex-start;
        flex-direction: column;
    }

    .brand-link img {
        width: min(260px, 86vw);
    }

    .form-grid {
        grid-template-columns: 1fr;
    }

    .form-actions {
        align-items: stretch;
        flex-direction: column;
    }

    .primary-button {
        width: 100%;
    }
}